Specials
FAQ
Shipping, ordering, and payments
Q. How much does it cost to ship this product to my location?
A. Please use the Australia Post shipping calculator on this site. In some circumstances due to larger orders or away from Australia Post routes we can make different arrangements. Please contact us with your query.
Q. Will the invoice come with the goods?
A. Yes. All goods are despatched with invoice attached unless you require another arrangement. Please contact us with your query
Q. Can I pick up my order directly?
A. Yes. If you have been notified your order is ready for collection you can pick up your goods directly at LightingSuperstore, Shop 25, Homeworld , Helensvale, Gold Coast, Qld 4212.
Q. How do I make payment for my order
A. We accept all major cards except Diners. We do not charge a surcharge on credit cards. You can also direct deposit or pay COD
Q. Can I make an addition to my order?
A. Yes. You can make an addition at any time. If you decide you need something extra contact us right away and we may be able to consolidate with original order to avoid extra freight costs.
Energy efficient and Led
Q. Can I replace my halogen downlights with energy efficient lights?
A. Yes. There is a variety of CFLs (Compact fluorescent) and LED lights that can be used in place of your halogen downlights. In recent times the performance of LED technology has increased significantly, and at the same time the costs have fallen. These changes have led to LED lights becoming the most popular in new housing projects as well as renovations.
Q. Are my energy efficient lights dimmable?
A. A limited range of fluorescents are dimmable, but it usually means a more expensive bulb and control dimming gear to suit which may be another expense. Many of the LED available have dimmable versions. At this stage LED technology is still rapidly developing and it appears that it will be far easier to dim than fluorescent sources.
Q. Do I need to rewire my lights to accommodate fluorescent or LED light bulbs.
A. This depends greatly on the type of light you have
- Most GU10 / 240v downlights have direct replacement to Fluorescent or LED
- 12v halogen downlights have replacements depending on the type of transformers you have. For further information contact us
For more information on LED click here
Lighting
Q. Can the height of my pendant be adjusted?
A. Pendants hanging on chains and cords can be adjusted very easily. Pendants on steel rods can be adjusted but it is far more difficult.
Q. Does my light fitting come with a light bulb?
A. Some fittings come with a manufacturer supplied lamp and some do not. If it is not clear please contact us
Q. What is warm white? And what is cool white?
A
- Warm white (2700K) is the more “yellow” light colour. The regular old incandescent light bulb and halogen is a warm white
- Cool white (4000k) is a more neutral “white” light colour
- Daylight (6000k) is an almost “blue white” colour
Please note: Kelvin (K) is a measurement of light colour and is not a measurement of brightness.
Fans
Q. Can I add a remote control to my fan?
A. Yes. Nearly all modern fans are remote adaptable. This can be a great advantage when you want to install a fan light combination where there is only a light. The use of a remote control reduces the need for an electrician to get additional wiring to the fan. Lighting Superstore carries remote controls for all our stocked fans.
Q. Can I get an extender rod for my fan?
A. Yes. Most of the modern fans have extension rods available. Lighting Superstore carries stock of extender rods for all our stocked fans.
Q. Do 3 blade fans push more air than 4 blade fans?
A. No. the older rattan 4 blade fans were not very effective air movers. The better quality modern 4 blade fans are designed for maximum airflow as well as energy efficiency. For more information click here
Q. Is it ok to put my fan outside?
A. You can put any fans outside but not all fans have an outdoor warranty. Lighting Superstore stocks a variety of fans that have an outdoor warranty. Please see the links below for fans with exterior warranty.