30 day money back guarantee

Choosing your lighting can be difficult at times, but our new 30 day money back guarantee option is here to help. Please note offer does not exclude or replace your statutory rights given under the Australian Consumer Law and Regulations ACT 2010.

If you received your lights and find they are not suitable you may receive an exchange or refund provided the following conditions are met.

  • Online order confirmation email or tax invoice can be provided.
  • Items are in original condition including all packaging paperwork and accessories
  • Items such as pendants must be not have been installed or used
  • The item is returned to us within the 30 days after receiving / collecting it.


Items excluded from 30 Day Money are the following:

  • Special order items or item variations not listed on our website and sourced from one of our helpful team members.
  • Custom Made Orders
  • Display items

 

Please note:

  • Refund will be paid via original payment method.
  • Any refund given would be less original postage/insurance costs. If your goods were shipped with our free shipping promotion the postage amount incurred by Lighting Superstore will be deducted from the refund.
  • Customer is responsible for organising and paying for return to Shop 25 / 502 Hope Island Road, Helensvale 4212 QLD, Australia
 

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